Frequently Asked Questions

An eSIM is a digital SIM profile that you add to a compatible device without inserting a physical SIM card. NoveSIM travel plans provide mobile data in the destinations included in your purchased package.

Before buying, check your exact device and regional version, carrier-unlocked status and the plan’s conditions.

1. Check your device’s compatibility and choose a plan for your destination, data needs and trip length.
2. Use the installation details supplied for your purchased eSIM. Check what starts its validity before adding the profile over reliable internet.
3. At an included destination, enable the eSIM, select it for mobile data and apply its supplied Data Roaming setting.
4. Turn Wi-Fi off briefly and test a webpage.

Read our How It Works guide for the setup steps.

NoveSIM provides data-only eSIM plans that work in over 190 countries worldwide.

This extensive coverage allows you to stay connected across major destinations including the USA, UK, Canada, Turkey, Thailand, Australia and more.

For a full and up-to-date list of supported countries and regions, please visit our Destinations  page.

Keep your QR code and activation details private. Contact NoveSIM support if you suspect unauthorised use, and read our Privacy Policy for information about personal data.

Installing the profile, starting the package’s validity and connecting to a mobile network are separate steps. Follow your purchased plan’s instructions to check when validity begins.

Connection time depends on your device, settings and the available partner network. At an included destination, confirm that the eSIM is enabled and selected for mobile data, then apply its supplied Data Roaming setting.

If you cannot connect, check the package’s validity, remaining data and included destinations. Keep the installed profile and contact NoveSIM support if the problem continues.

NoveSIM travel plans are data-only and do not include a local phone number, standard mobile calls or SMS.

You can use messaging and calling apps over mobile data, subject to the app’s availability and account requirements. These activities use your data allowance.

If your device supports the required SIM combination, you can keep your home line active for calls and messages. Your home provider’s charges still apply.

Your phone’s data counter estimates usage; it does not necessarily show your package’s remaining balance. Contact NoveSIM support if you cannot find the balance for your purchased plan.

At the moment, NoveSIM plans cannot be topped up or extended once they expire.

Each eSIM data plan has a fixed validity period and data allowance, and when it’s used up or expired, it cannot be renewed.

However, you can easily purchase a new plan for the same country or region directly on our website.

Your new eSIM will be delivered instantly to your email — just scan the QR code to activate it and stay connected without interruption.

For convenience, you can also save your account details to make future purchases even faster.

Learn more in our full Frequently Asked Questions about NoveSIM and eSIM setup.

If you haven’t received your eSIM QR code within a few minutes after purchase, don’t worry — it’s usually an email delivery issue, not a system error.

Here’s what to do:

1. Check your spam or junk folder, as the email may have been filtered there.

2. Make sure you’re checking the same email address you used during checkout.

3.If you use Apple’s “Hide My Email” or private relay, it may block automated messages — in that case, update your account email or provide an alternative address.

If you still can’t find the QR code, please log into your NoveSIM account to verify your purchase details, or contact our support team at [email protected] — we’ll resend your QR code right away.

Keep the installed profile while checking the problem.

1. Confirm that your current destination is included, the package is valid and data remains.
2. Check that the eSIM profile is installed, enabled and selected for mobile data.
3. Apply the Data Roaming setting supplied for the purchased eSIM. Check APN settings only against the details provided by NoveSIM.
4. Turn Wi-Fi off briefly and try a webpage. If needed, toggle Airplane Mode on and off or restart the phone.

If you still cannot connect, contact NoveSIM support with your order number, device model, current country and a description of the problem.

Do not delete the installed eSIM unless NoveSIM support instructs you to.

Because eSIMs are digital products delivered instantly after purchase, they are considered used once the QR code is issued.

However, if your eSIM has not been activated and you haven’t scanned or installed the QR code, we may be able to offer a refund or replacement, depending on the situation.

Please contact our support team at [email protected] with your order number and a short explanation.

Our team will review your request and respond promptly.

For more details, see our General Conditions page.

You can reach our support team for assistance anytime via email at [email protected].

We aim to respond promptly and help you with any issue regarding your eSIM purchase, activation, or connectivity.

For faster support, please include your order number, device model, and a brief description of your issue when you email us.