NoveSIM Help Center
Find help with choosing, installing and using your travel eSIM. Start with your question below, or contact us if you need help with an order or connection.
Before You Buy
Check your exact device and review the plan’s included destinations, data and validity.
Check Compatible Devices →Install Your eSIM
Follow your purchased plan’s instructions and check what starts its validity before installing.
See How It Works →No Internet After Arrival?
Check your package, selected data line and supplied network settings. Keep the installed profile while troubleshooting.
Check Your Connection →Browse Help Topics
Getting Started
Learn the basics before choosing and using a travel eSIM.
See more →Install and Activate
Find installation instructions and guidance on connecting at your destination.
See more →Compatibility
Check the exact device, regional version and carrier-unlocked status.
See more →Troubleshooting
Find checks for installation, network and mobile-data problems.
See more →Data and Usage
Understand mobile-data usage and your package’s conditions.
See more →Billing and Orders
Find help with purchases, payments and locating your eSIM.
See more →Still Need Help?
Contact us with your order number, exact device model, current country and a short description of the issue. Keep your QR code, activation code and passwords private.